Sometimes the problem solving process will lead the Customer Care team to ask you to generate a HAR file. This is a record of network requests while the problem is happening. It's wonderful for analysis! 

How to generate a HAR file in Chrome

How to generate a HAR file in Safari

How to generate a HAR file in Chrome

1. In Google Chrome go to the page where you had the problem

2. In the Chrome menu bar (top right) click on  and then select More Tools > Developer Tools

3. In the open panel, select the Network tab

4. Look for a round recording button  in the upper left corner of the tab and make sure it looks red. If it looks gray, click on it once to start recording

5. Check the Preserve record (or Preserve log) box

6. Click the Delete button to delete any existing records on the Network tab

7. Play back the problem you had before, while recording the network requests

8. Once the problem is reproduced, right-click on the network request table, select Save all as HAR with Content and save the file to your computer

9. Upload the HAR file to your ticket or email it

Back to the top of the article

How to generate a HAR file in Safari

1. Before you generate a HAR file, make sure you can see the Develop menu in Safari

2. If you don't see it, follow the instructions in Using Developer Tools on the Develop menu in Safari or Mac

3. Open the Development menu and select Inspect element

4. Click the Network tab and perform the activity that is causing the problem

5. Once the problem is reproduced, click on the right button of your mouse on the network request table, select Export HAR and save the file to your computer

6. Upload the HAR file to your ticket or email it to us
   

   
   

Back to the top of the article