Sometimes the Customer Care team will have to ask you for a link to something specific in your organization at Zapiens. This link has a number that helps us identify your data in the Administration Area:


Its general structure is as follows: admin/ web/ gestion/ *concrete section*/ *number*


The sections we can ask you the link to are: Question, category, user, segment, training, knowledge dashboard and survey. 


To get the link or URL, follow the next steps:

  1. Depending on the area requested, access it through the left side menu

  2. Access the editing process of this area

  3. Copy and paste the link into your response to the Customer Care team


Note: Remember that the link must have an identification number.

Note: The link to your company's ID number can be found in the "Settings" section.