You can ask Zap, our Artificial Intelligence, any question related to your organization. Zap will help you find the answers.

To do so, follow these steps:

  1. Access Zap, found in the center of the Lower Menu

  2. Zap will greet you and ask you what you want to do 

  3. Click on "Ask"

  4. Write down your question. Some tips to ask your question to Zap:

    • Make it as complete as possible. Avoid writing only a word or two

    • Make it concise and brief

    • Non-Multiple Answer

    • Avoid asking several things at once

        If Zap knows the answer 

        If Zap doesn't know the answer

        Zap's auto-categorisation

If Zap knows the answer

  1. It will show you a similar question or questions and their answers

  2. Click on the "Show Answer" button of a question

  3. If you have more than one answer, you can swipe left to access them

  4. Click on "See more" to see the question, its answer, the training pill of more information and the multimedia files, if any

  5. Click on the "Minimize information circle" at the top right to exit the information associated with the question

  6. Click on the "I disagree" button if you don't agree

  7. Click on the red "Thumbs down" button if the answer is not helpful

  8. Click on the green "Thumbs up" button if the answer is helpful

  9. Click on the "X" at the top left to exit the questions

Note: In the web version of the App, if you have more than one answer you will be able to access them by using the right or left arrows on the keyboard.

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If Zap doesn't know the answer

You can send the question to a Mastermind. Zap will search and find the person or people who can best help you. To do this:

  1. Select a category

  2. From your mobile device, you can add an image by clicking "Yes" or "No"

  3. Zap will tell you how many "Mastermind" it has sent your question to, and the approximate time it will take to receive an answer. In addition, if you position the mouse over the profile pictures of the masterminds you will be able to consult their names

  4. Click on "Continue"

Note: If you don't know which category the question belongs to, click on "I don't know". Zap will inform you that it has not found a "Mastermind" but will send the question to your organization's administrator.

Note: Click on the "Ask a Mastermind" button below to send the question to a Mastermind if you need to.

Note: Click on the "X" button at the top left to exit Zap.

Zap's auto-categorisation

In order to activate the predictive algorithm of the categories, that is. the auto-categorisation functionality, Zap needs to:

  1. Have at least 101 category questions about your organisation in its knowledge

  2. That each category has at least 20 questions, Zap will only propose the categories that meet this criterion

  3. When these requirements are met, the database will need to be automatically updated every day, at 00:00 CET, for the changes to be applied

  4. As you meet these criteria, Zap will suggest categories based on the keywords in your question and the related answers it knows

If these auto-categorization criteria are not met, Zap, in the App and in the web version of the App, allows you to manually search and select categories. Currently not available for Zap in Teams.

Check out our articles See the Masterminds’ answers and Access your questions

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