The Knowledge by segments analysis is another key aspect of knowledge management in your organization. Observe knowledge and discover the lack of it!

From the Administration Area you can carry out this analysis, using the following sources of information:

Knowledge Dashboard

In the Knowledge Dashboard you will be able to check the knowledge each person in your organization proves to have according to their segment values. Focus your analysis on the groups of people who have obtained high and intermediate scores.

        Average score of the segment values

        Grouped knowledge ranking

Average score of the segment values

By selecting all the trainings, a combined Knowledge Dashboard is generated that includes all segments and all categories. This can help you get an overview of organizational knowledge by groups of employees. If needed, you can also apply filters by categories as explained in the article Knowledge by Categories

In the "Knowledge" section, filter by each of the values of a segment you are interested in analyzing and you will find the following data related to each value or group of people: 

1. Average score, refers to the average score of all categories obtained by that group of people and it is the sum of the average score of each individual category divided by the number of categories included in trainings. Calculated on a scale from 0 to 10

2. Category with the highest and lowest average score, i.e., the best known category and the least known category for that group of people

3. Average score of each category, inside each category you will find a number, it is the average score. This score is the sum of the correct answers in each category divided by the total number of questions in that category included in the trainings, filtered by the group of people you have selected. Here, look at the categories with the highest average score

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Grouped knowledge ranking

In the "Rankings" section at the top left you will find a filter. By default, the "Individual" filter is always applied, click on the filter to open the drop-down menu, select a segment to get the following grouped data in the Knowledge Ranking: 

1. Average score: refers to the average score of hits of all values of the selected segment, i.e, by groups of employees. It is calculated as the sum of the average score of each segment value divided by the number of segment values included in trainings

2. Max: It is the maximum number of points obtained 

3. Min: It is the minimum number of points obtained

4. Number of successes: The groups of users are ordered from top to bottom starting with those with the highest number of correct answers to those with the lowest. The groups with the same points are ordered according to the speed with which they have answered the questions correctly 

5. Average score: The groups of users are ordered from top to bottom starting with those groups with a greater number of correct answers with respect to the total number of questions answered. Calculated on a scale from 0 to 10

Note: In the excel of the Knowledge Dashboard, the sheet “Right Answers Relative Ranking” corresponds to the Average Score in the Administration Area. Check out our article Export the Knowledge Dashboard

In our article Export the rankings, we explain where and how you can download the rankings from this section.

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